What is preauthorisation, and how does it work?

What payment methods do you accept for the different account types?

What does it mean when I receive a 3-D Secure authentication error message, and why does it take time to resolve it?

How can I change my payment method?

How can I update or change my payment details or payment method?

Can you reissue an invoice with my updated contact details?

Why does the amount on my confirmation email not match the value on my invoice or the price display at the charging station?

Why did I get a payment reminder or dunning letter?

Why doesn't the amount on my invoice match the total of my charging sessions?

When can I expect to receive and view my invoice in my Kia Charge account?

How can I view my invoice? How can I see the status of a Kia Charge invoice?

What is the "Your fleet" section in my Account about?

Why am I still being charged on my Driver Account even though this feature is activated and someone else is covering my invoice?