If you are unable to access your Kia Charge account, follow these steps to identify and resolve the issue:

1. Check your login credentials
   • Make sure you are using the correct login details (Kia Charge username and password).
2. Reset your password
   • If you have forgotten your password, you can reset it by visiting https://eu-account.kia.com/auth/realms/eukiaidm/account
3. Confirm account status
   • Ensure that you have not accidentally deleted your charging account or Kia Account account.
4. Verify payment information
   • Check if there are any unpaid invoices and ensure your payment method is valid.
   • If your Kia Charge contract is only blocked (not cancelled yet) and you have updated your payment details, your Kia Charge account should be unblocked within 24 hours after resolving the issue.
5. Account deletion after inactivity
   • If there are no outstanding invoices and your Kia Charge account has been inactive for over 180 days, it may have been automatically deleted from our system. In this case, access to the account is no longer possible, and you will need to create a new Kia Charge account.

If you have followed these steps and still can’t access your Kia Charge account, please contact our customer service team for assistance.