If you are selling your Kia electric vehicle, it’s essential to take the following steps to ensure a smooth handover while managing your Kia Charge account and contract effectively:

Steps to take when selling your Kia electric vehicle

1. Settle outstanding invoices:
   • Pay any remaining invoices linked to your account to avoid future complications.
2. Terminate your charging contract:
   • If you no longer need Kia Charge, terminate your contract before selling your vehicle. For detailed instructions, visit this FAQ article.
3. Disconnect your vehicle and account:
   • Perform a factory reset on your vehicle to remove any linked account data.
   • If you’ve activated Plug & Charge services, ensure this feature is deactivated to prevent unauthorised use.

Key considerations when selling your Kia electric vehicle

Promotions and offers:

• Any promotions tied to your contract (e.g., vouchers, packages, free base fees) are non-transferable and will be invalid upon contract cancellation.

Vouchers and packages:

• Vouchers or charging packages linked to your current contract will be forfeited if the contract is cancelled and cannot be transferred to a new one.

Retroactive fees:

• Retroactive charges may apply depending on your usage and contract terms. For more information, see this FAQ article.

Remaining contract runtime:

• Your charging services remain active until the official contract end date (e.g., 30 days after cancellation). Any charging sessions within this period will still be billed.